Terms of Service

These Terms apply to the use of sendplane.app ("sendplane.app"). The customer is the business that creates an account ("Customer"). The Customer accepts these Terms when they log in. Only these Terms apply: sendplane.app rejects the general terms of the Customer.

1. The service

1. sendplane.app gives the Customer a form builder, an API and an iframe embed. sendplane.app stores the responses to the forms and sends them by email and to Slack.
2. sendplane.app is for businesses. The Customer uses it for a business or a profession.
3. sendplane.app provides the service as it is and makes reasonable efforts to keep it available. sendplane.app may change the service.

2. Use

1. The Customer keeps login links and the API key secret, and is responsible for all use of the account by the team.
2. The Customer is responsible for the forms and the responses, and has a legal basis for the data that the forms collect. The Data Processing Agreement is part of these Terms and applies to the personal data in the responses.
3. The Customer uses sendplane.app only for lawful purposes. sendplane.app may block a form or an account that sends spam, phishing, malware or illegal content, or that puts the service at risk.

3. Plans and payment

1. The prices and limits of the plans are on the pricing page. The prices include VAT.
2. The Customer pays a paid plan in advance per month or per year through Stripe to Reach Digital B.V., KvK 61711454, which runs sendplane.app as a trade name. The plan renews automatically. The first paid plan starts with a free trial of 14 days.
3. The Customer cancels in the billing portal. The plan then ends at the end of the paid period. sendplane.app refunds a fee only in the case of article 5.2 of the Data Processing Agreement and article 6.2 of these Terms.
4. When a paid plan ends, the account continues on the Free plan. Forms above the limit of the Free plan are locked.
5. sendplane.app informs the owner of the account by email at least 30 days before a price change. The new price applies from the next period.

4. Data

The forms and the responses belong to the Customer. The Customer can export and delete them at any time. When the Customer deletes the account, sendplane.app deletes the data as the Data Processing Agreement describes.

5. Liability

1. sendplane.app is liable only for direct damage, up to the fees that the Customer paid in the 12 months before the damage.
2. This limit applies except for damage from intent or deliberate recklessness of the management of sendplane.app.

6. Duration and end

1. The agreement applies until the Customer deletes the account.
2. sendplane.app may end the agreement with 30 days notice by email. It then refunds the prepaid fee for the remaining period.
3. sendplane.app may block the account or end the agreement immediately when the Customer breaks these Terms, for example with unpaid fees.

7. Changes and law

1. sendplane.app informs the owner of the account by email at least 30 days before a change of these Terms. A Customer who rejects the change may end the agreement before that date.
2. Dutch law applies. The court of The Hague decides disputes.